Voice analytics
Interpreted signals · comparing to prior period
System health
1 critical
1 warning
Connection failures spiking · us-west-2 · 14:00–16:00 UTC
PDD jumped 2.9s → 6.1s alongside 312 connection failures — likely a trunk auth issue. → View logs
Hangup direction shift · +1 (512) 555-0192
Callee-initiated hangups ↑ 22% on this number today. May indicate IVR drop-off. → Investigate
Call volume
4,821
↑ 12% vs. prior period
Stable
Avg MOS score
4.1
↑ 0.3 from 3.8
Stable
Answer rate (ASR)
87.4%
≈ Stable · ±0.2%
Stable
Avg post-dial delay
3.8s
↑ 0.9s — watch this
Watch
Call volume
✦ Hover segments for data · click to open filtered logs for that time window
Hung up by
Who ended the call · trend · click to filter logs
Caller hangup
2,600
Stable
↑ 9%
→
Callee hangup
1,090
Rising
↑ 4pts
→
API hangup
503
Stable
≈ 0%
→
Errors
Failed calls by error type · trend · click to filter logs
Connection Failed
289
Escalating
↑ 34%
→
Service Unavailable
193
Rising
↑ 18%
→
Line Busy
145
Stable
≈ 2%
→
Voice logs
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Error: Connection Failed ×
Region: us-west-2 ×
Last 30 days ×
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Hung up by
Errors
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MOS quality
SDK / Device
| Time | From | To | Outcome | Duration | MOS | Action |
|---|---|---|---|---|---|---|
| 14:32:11 | +15125550192 | +14155550881 | Connection Failed | 0:00 | — | Detail → |
| 14:28:04 | +15125550192 | +14155550881 | Connection Failed | 0:00 | — | Detail → |
| 14:19:56 | +19175550044 | sip:hdlr@acme | Caller hangup | 4m 21s | 4.2 | Detail → |
| 14:11:32 | +17135550077 | +14155550881 | Connection Failed | 0:00 | — | Detail → |
| 13:58:40 | +12125550088 | sip:hdlr@acme | Callee hangup | 2m 08s | 3.8 | Detail → |
| 13:44:19 | +15125550192 | +14155550881 | Connection Failed | 0:00 | — | Detail → |
← Back to logs
Inbound Call
216f52eb-0274-4585-9a32-159b81b4439b
Inbound
+15559876543
→
@ +15551234567
$0.000005
1 minute and 1 second
Completed with issues
⚠ 1 Error
⚠ 2 Warnings
cXML Call
Caller
Mar 26, 2026 at 11:19AM UTC
Call Quality Metrics
3.45
Poor
may experience degradation
Details
In 0 Out 0.1%
Excellent
imperceptible loss
Details
Avg 2.1 ms Max 51 ms
Poor
spikes may drop audio
Details
Avg 45 ms
Excellent
imperceptible delay
Details
In 0 Out 0
Excellent
all keys received
Recordings
Timeline
↗ Full width
Mar 26, 2026 · 11:19:05.506 AM UTC
Queued300ms
Initiated500ms
200
Callback
142ms
Ringing1.7s
200
Callback
89ms
Answered53.5s
200
Callback
89ms
●
Recording started
408
Callback
30s
⚠ Your endpoint rejected the request (408)
https://api.example.com/webhook
200
Callback
124ms
●
Recording finished
Completed300ms
200
Callback
210ms
Mar 26, 2026 · 11:20:01.506 AM UTC
Callback · 408
Mar 26, 2026 at 11:19:05.506 AM UTC
Request
Response
Summary
Correlations
Same FROM number
12 other calls from +15125550192
8 failures · same 4h window
Same error + region
289 calls · Connection Failed · us-west-2
Spike 14:00–16:00 UTC
Same trunk
carrier-1 · 34 failures today
↑ 28% from yesterday